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Lifeblood Service

Every second spent with a customer translate into an opportunity or a loss. 

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how are your opportunities adding up?

"Customer service is of critical importance to your business because it’s key to retaining the customers you close and extracting more value from them."

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In a highly competitive environment, the key factor to your sustainable success lies within your Customer Service. Customer Services is where; loyalty is cultivated, referrals to friends / family and colleagues, not to mention creating public reviews and testimonials.

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A Hubspot Statistic states that: "An increase in customer retention of merely 5% can equate to an increase in profit of at least 25%. This is because repeat customers are more likely to spend more with your brand -- 67% more, to be exact -- which then results in your business having to spend less on operating costs."

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SHORT COURSE

Workshops vary from 1 up to 4 days maximum.
Workshops can be combined and customized to meet your organizations standards and policies BECAUSE it is time we put PRACTICAL SKILLS back into business and life. 

Customer Service

  • The Critical Elements of Customer Service 

  • How to the Manage Customer Service Dept.

  • Handling difficult customers

  • Telephone Etiquette

  • Call Center Training (Sales & Service)

  • E-mail etiquette for business professionals

  • Body Language for beginners

Hospitality

  • Waiter Etiquette - Get the basics to master the exceptional

  • Conference and Event Management 

  • Kitchen Sanitation

Offering excellent customer service requires constant work and effort from your employees.

They need to be involved, respectful, available and more importantly attentive to your guests and customers. 

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A CRITICAL SKILL is, not only to solve problems, but to truly understand your customers and their needs is the art of EMPATHY.  To understand customer / guest needs and impressions leads to finding ideal solutions. 

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Customers need to experience being heard and understood and that the service being offered catered to their own specific needs which leads to strengthening customer loyalty. 

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Providing RESPONSIVE, EFFICIENT and QUALITY customer service is a NECESSITY. 

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